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Service Sales service
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Sales service

日期: 2015-10-16
浏览次数: 209


     For users to get excellent quality serice, we Shenzhen Anyk Technology Co., Ltd. will provide variety of services during the Pre-sale, Sale, the After-sale, and strive to make the very single customer satisfied)

一、Pre-sale service

1、In the selection stage, our company is willing to provide technical consulting for users, and provide the relevant technical materials, such as product samples, product brochures, the product structure and accessories design etc. If it’s necessary, we can be involved in the design of special requirements, estimating technical parameters of the special requirements that users need.

2、In the selection stage, our company welcomes users to our company Shenzhen Anyk Technology Co. Ltd. for site investigation. We will provide all the conveniences as well as all kinds of informations

3、For users’ calls, letters inquiries and visits, our company will have warmly receiption and give a response in time. For some products that our company can not produce for the time being, we should explain the reasons to the users and provide the information to other companies.

二、on-purchase service

1、After the contract is signed, we welcome the customer to dispatch staff to our company for supervision. We will actively cooperate with the supervision staff, and to provide the conveniences of daily life. For quality suggestion by dispatched staff from costomer, our company will give attention and improvement

2、For products for important project, our company will invite customer to dispatch someone to participate in the joint inspection, we will provide inspector with conveniences both in work and daily life.

3、Before shipping, our company will arrange transport vehicle as per customers’requirements, loading is free, besides, we will notify the customer to sign for goods in time as well as provide customers with the product quality certification and shipping order.

三、After-sale service

1、Ahead of delivery to the customer, if for transport reasons, products damaged, our company will send related person to assist client with negotiate with carrier on claim for compensation, consult with each sides for how to solve the problems, and actively dispatch someone to fix it until custome is satisfied

2、If it’s found items missing, wrong or less for quantity ordered, our company will dispatch related staff to the scene to help you with any assistance

3、During using process, if it is found that due to product quality problems caused by our company,, we promise to make a reply within 24 hours after receiving the notice; For any case need to send someone to deal with, we will make sure to send to the scene immediately, it’s all free to remedy of the troubles and make equipment into operation normally in theshortest time, if it’s no necessary to be on-site service, we would be your best consultant to provide best solution


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